Refund policy

Last updated: May 2026

At our store, we do our best to ensure product quality and customer satisfaction.

1. Return Conditions

We accept returns only in the following cases:

  • Damaged product upon delivery
  • Incorrect product received
  • Incomplete order received

To be eligible for a return:

  • The request must be made within 48 hours after receiving the order.
  • The product must be unused and in its original packaging.
  • Photos or videos of the issue may be requested.

2. Non-Returnable Products

For hygiene and safety reasons, opened, used, or damaged cosmetic products cannot be returned.

3. Return Process

To request a return, please contact our customer support through WhatsApp or social media with:

  • Your name
  • Order number
  • Photos of the product concerned

Our team will review your request as quickly as possible.

4. Refunds

If your request is approved, a refund or replacement will be offered depending on the situation.

Refunds may be issued through:

  • Bank transfer
  • Mobile transfer
  • Product exchange

Processing times may vary depending on the refund method.

5. COD Order Refusal

We encourage customers to confirm their orders before shipping.

Repeated refusal of COD deliveries may result in temporary or permanent restriction from placing future orders.